Call Intake
Capture an incoming call in one screen and turn it into a job, estimate, or project.
- 1Open Call Intake when the phone rings.
- 2Search for the caller; if they're new, fill in name, phone, and address.
- 3Describe the problem and choose the type of work.
- 4Click Create Job, Create Estimate, or Start Project — the customer record is created automatically.
Booking Requests
Review appointments customers request online through your customer portal.
- 1Open Booking Requests to see new requests.
- 2Review the requested time and issue.
- 3Accept to turn it into a scheduled job, or decline with a note.
Dispatch Board
See every technician's day on a map and timeline, assign work, and plan efficient routes.
- 1Open Dispatch and pick the day.
- 2Unassigned jobs appear in the queue; drag or assign them to a technician.
- 3Each route card shows stops in order, starting from your shop, with total mileage.
- 4Use the map to spot clusters and reorder stops to cut drive time.
Tips
- Set your shop location in Settings first so routes are accurate.
Jobs
Track every job from scheduled to complete with board, grouped, and list views.
- 1Open Jobs and choose Kanban, Grouped, or List view.
- 2Filter by technician and by Today, Week, Month, or Quarter.
- 3Click New Job to create one, or click any job card to open a quick detail popup.
- 4Move a job forward by changing its status; every change is recorded on the job's timeline.
- 5Use TV View on a shop wall screen to show today's work for the whole crew.
Technician Mobile View
A phone-friendly view for technicians to see today's stops and update job status from the field.
- 1On a phone, sign in and tap Today in the bottom bar.
- 2Tap a stop to see address, customer notes, and the work to do.
- 3Mark the job On The Way, In Progress, and Complete as you go.
- 4Record parts used so inventory stays accurate.
Customers
Keep every customer's contact info, properties, equipment, and job history in one place.
- 1Open Customers and search by name, phone, or address.
- 2Click a customer to see their jobs, estimates, invoices, and membership.
- 3Click Edit to update contact details or texting consent.
- 4Start a new job or estimate directly from the customer page.
Projects
Manage larger multi-day work such as installs and remodels with phases and a timeline chart.
- 1Open Projects and click New Project, or start one from an approved estimate.
- 2Add phases and drag to reorder them.
- 3Set dates for each phase and watch progress on the Gantt chart.
- 4Mark phases On Hold or Complete as work moves along.
Plan Room
Store blueprints and plan sets, organize them in folders, and view them full screen with markups.
- 1Open Plan Room and upload a PDF plan set.
- 2Move plan sets into folders to keep jobs organized.
- 3Open a plan to view it, zoom, measure, and add notes.
- 4Use full-screen mode on a tablet at the jobsite.
Documents
A shared library for photos, permits, warranties, and other files tied to your work.
- 1Open Documents and upload a file.
- 2Link it to a customer, job, or project.
- 3Search or filter to find files later.